Refund Policy
At 2Amber Clothing, we take pride in the quality of our products and strive to ensure customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of receipt, subject to the following conditions:
Eligibility for Returns: To be eligible for a return, the item must be in its original, unopened packaging. The item must be returned in the same condition that you received it. Opened or used products will not be accepted for return due to our commitment to hygiene and safety standards.
Return Process: To initiate a return, please contact our customer service team within 7 days of receiving your product. Provide your order number and the reason for the return. Our team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
Shipping Returns: The customer is responsible for returning the item at their own expense. We strongly recommend using a trackable shipping service or purchasing shipping insurance. [Your Company Name] cannot be held responsible for items lost or damaged in transit.
Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exceptions: Certain types of items are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Customer Service Email] and send your item to: 512 S El Paso St. Space B, El Paso, TX, 79901.
Please note that 2Amber Clothing reserves the right to refuse a return if the item does not meet our return policy criteria.
Thank you for shopping with 2Amber Clothing. If you have any questions or concerns about our return policy, please contact our customer service team.